Thank you for purchasing baby toys from maisonnoire.shop! We are committed to your and your little one’s satisfaction. If you are not completely satisfied with your purchase, we will do our best to make your return and refund process as simple as possible. Here is our policy regarding returns and refunds:
- Return Policy
Return Period: If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item.
Item Condition: Please ensure that the returned item is unused and retains its original packaging, tags, and accessories. We only accept returns of items in perfect condition.
- Return Process
Contact Customer Service: Please contact us via email (support@maisonnoire.shop) or by calling our customer service hotline (1-800-123-4567), informing us of your return request and providing your order number.
Obtain Return Authorization: After you contact us, we will provide you with a Return Authorization (RA) number and send you a return address.
Return the Item: Please return the item, its original packaging, and any accompanying accessories, and clearly mark your Return Authorization (RA) number on the outside of the package. Please keep your mailing receipt when returning your item.
- Refund Policy
Once we receive the returned item and confirm its condition, we will process your refund within 3-5 business days.
The refund will be processed via the original payment method, but shipping costs are non-refundable unless the return is due to an order error or damaged goods.
Please note that processing time may be delayed depending on the bank or payment provider.
- Exchange Policy
If you wish to exchange an item, please follow the return process. After receiving the returned item, you can reorder to receive a new product. - Precautions
For hygiene reasons, some items (such as toys with built-in electronic components, opened plush toys, etc.) may not be eligible for return after opening. Please confirm before purchasing.
If the item is damaged during shipping, please contact us immediately, and we will provide a solution.
- After-Sales Support
If you have any questions or need further instructions, please feel free to contact our customer service team. We are here to provide you with a satisfactory shopping experience!
Thank you for choosing maisonnoire.shop. We look forward to providing you and your little one with more high-quality toys!