1. What types of baby toys do you offer?

We offer a wide variety of baby toys, including animal models, building blocks, large plush toys, small plush toys, and stacking toys. Each toy is carefully selected to ensure safety and fun.

2. How do I choose the right toy for my baby?

When choosing a toy, please consider your baby’s age and developmental stage. Each toy on our website has age-appropriate labels and feature descriptions to help you make the best choice.

3. Are your toys safe?

All our toys meet US safety standards and undergo rigorous testing to ensure they are free of harmful substances and sharp edges. We are committed to providing safe and reliable products for your baby.

4. Can I change or cancel my order?

Once your order is confirmed, we will process it as soon as possible. If you need to change or cancel your order, please contact us as early as possible by email or phone. We will try our best to accommodate your request, but we cannot guarantee that it can be processed before shipment.

5. What is your shipping policy?

We offer nationwide shipping. Shipping costs are automatically calculated based on the order amount and destination. The specific shipping time will be displayed at checkout, and delivery typically takes 5-10 business days.

6. Where can I find my order status?

You can view your order status on your account page. After your order ships, you will receive a confirmation email with tracking information to track your package in real time.

7. How do I process my return request?

If you are not satisfied with your purchase, you can request a return within 30 days of receiving the product. Please ensure the product is unused and in its original packaging. For detailed steps, please visit our return policy page.

8. What payment methods do you offer?

We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other popular electronic payment methods. All transactions are processed using secure encryption methods.

9. Do you have a physical store or do you sell only online?

Currently, our sales are conducted solely through maisonnoire.shop, and we do not offer physical stores. This ensures that we can provide you with more competitive prices and a wider selection of products.

10. How can I contact us?

If you have any questions or need assistance, please contact us via:
Email: support@maisonnoire.shop
Phone: 1-800-123-4567
We’d love to help!